Our Purpose

Making Connection Effortless

Our Vision

Our vision is to set the standard of internet experience providers globally – known for providing enjoyable, tailor-made connections and service. Our Mission: Constantly improving speed, reliability, transparency and effortless simplicity for our customers.

Our Story

Connected Australia was established with a clear goal in mind: to improve the internet experience for customers. We operate our own network and are directly connected to the National Broadband Network (NBN), which enables it to offer our speed and reliability guarantees to our customers.

Customer Focus

Our focus is always on the customer, and this is evident in its approach to service.
Unlike other providers that are burdened by legacy systems and technical debt, Connected Australia is able to provide an effortless experience to its customers.

Innovative Solutions

We are continuously seeking innovative solutions to meet our customers’ needs. In 2023 we will be releasing our whole home Wi-Fi product that comes with a “Blackspot free guarantee” designed to address one of the biggest issues faced by customers – wireless black spots in their homes.

Recognition and Growth

We have grown by providing the best possible service to our customers and have been recognized as a preferred partner by many premium property developers including big names like Sekisui House and Pellicano.
Our positive impact is reflected in our 200+ 5-star reviews on Google, with an average 4.9/5 rating.